As soon as we began thinking about redesigning the city’s digital channels, we began studying what other cities, governments and public organizations were doing. It’s a constant process that involves looking at the best practices across the world and letting them inspire us whenever it’s appropriate. Here are some of the ones that caught our attention.

 

Gov.uk

What we like about the British government’s redesigned site is its resident-centred process. Residents are continuously consulted, which means the site is constantly being improved. We also like that the digital team used a blog to communicate with residents and that they published the Digital Service Standard, the standard for the British government’s digital services.

What we’re doing

→ Montrealers have been part of the development of montreal.ca since the project was created, especially when we launched the Citizen Testers initiative and SimpliCity, the blog you are reading right now.

 

Boston.gov

What’s interesting about the city of Boston’s Web site is the way in which information and services are organized by topic (Winter in Boston, Starting a Business, etc.). All the relevant information is accessible with a minimum of clicks. The city’s administrative departments all collaborated to combine and simplify content for residents. The result: Browsing the site was greatly improved.

What we’re doing

→ Were reviewing all the content on the citys Web site in order to harmonize it and present it more effectively. We consulted you in order to improve the browsing experience on montreal.ca and we will take your suggestions into account.

 

Illustration - Benchmark

 

NYC.gov

New York City’s Web site is noteworthy for its online 311 service, which is accessible from its home page or on a cell phone using an app. A number of requests are available via a drop-down menu. As well, New Yorkers can monitor the progress of their requests and pay for a multitude of services online.

What we’re doing

→ We offer you a new online service that enable you to request city services, just like you do when you call 311. This service is available on a mobile app on Android and IOS. Eight boroughs participate! More information

 

Paris.fr

On the city of Paris’ Web site, we especially like the Participate! section. For example, you can submit projects and vote for the projects of others as part of the Participatory Budget. The Ms. Mayor, I Have an Idea is also interesting: You can submit an idea, vote for others’ ideas, comment on them and monitor the progress of the proposals that are retained.

What we’re doing

→ You can submit your ideas for Montréal online, and we’ve launched the Faire MTL platform so you can monitor the progress of current projects.

Comments (6)

Aurélie 11/20/2017 - 18:19

Un site avec une belle section "Participez" qui mène à tous les projets de consultation, les opportunités de participation, les pétitions, etc. est le site de wellington, en Nouvelle-Zélande. Un site clair et accessible, très citizen-friendly: https://wellington.govt.nz/

Merci pour votre partage, c'est très apprécié.

Rolande Gareau 09/27/2017 - 16:49

J'adore. La ville techno sera comme je j'anticipe. User friendly. M

Merci pour votre commentaire. Continuez à nous suivre!

Simon 09/27/2017 - 16:44

Hmm, le site du gouvernement britannique a vraiment l'air d'une page de "stationnement de domaine", une page qui ne contient que des liens vers d'autres pages (souvent payantes). J'ai failli fermer l'onglet aussitôt ouvert, pensant avoir cliqué sur une cochonnerie.
D'un autre côté, c'est la seule qui ne soit pas trop congestionnée, trop remplie, trop animée. J'ai l'impression que lors des premières visites sur les sites autres que gov.uk, je chercherais l'information voulue pendant longtemps. Ça se placerait sans doute pour la suite.
Bonne continuation! Il se trouve que deux entreprises dont je suis client viennent de changer leurs sites web respectifs, deux catastrophes tant technologiques que marketing. Je me réjouis que la ville de Montréal prenne l'exercice au sérieux et consulte à l'extérieur de son département de T.I.

Merci pour votre commentaire. Nous sommes ravis de voir que notre proposition de collaboration citoyenne dans ce virage numérique de la ville vous plaise. Continuez à nous suivre!