A personalized space, accessible anywhere from any screen, that collects all of your interactions with the city and offers relevant information: This is your personalized account. A small revolution is underway, just for you!


This customized account is the cornerstone of our digital transformation. It will be your gateway to the online services we offer you.


With your account, you can:

  • Let us know about a pothole, graffiti, a broken street lamp, a cleanliness issue, damaged street furniture (such as broken park benches) or tree branches that need to be picked up, and you can monitor the status of your request.
  • Subscribe to receive notices and alerts (by text message or e-mail) in emergencies or concerning issues with household waste collections, for example.


Progressively, other services, such as applying for a permit or registering for an activity, will be added to “My Account.” And all of the practical information around these procedures will be accessible in just a few clicks.


Printscreen - My account


Simplified, personalized handling of your case

Your personalized account lets you monitor the progress of your requests and, if needed, to receive efficient assistance from customer service agents while maintaining the confidentiality of your personal information.


Later on, however you contact us (in person, by phone, by e-mail, via the mobile application or on our Web site), our employees will be able to assist you and orient you quickly without your having to repeat the information in your request. They’ll also be able to follow up on a file you started on line and continue working on it with you by phone or at the counter at your Accès Montréal office.


“My Account” is a solution that will help you save time and gain simplicity, while reflecting your real needs. For us, it will ensure that we handle your requests in a personalized way while offering you better service.


Create your account now: With an e-mail address, you can create your personalized account in just a few clicks!

Comments (2)

Ghislain Dufour 10/19/2017 - 16:12

Je travaille pour la Ville de Montréal et je dois constamment interagir avec les citoyens corporatifs dans le cadre de mes fonctions. Je rêve depuis plusieurs années à un système semblable! Je pense que ce sera une avancée majeure dans nos relations avec nos ''clients''.

Ville de Montréal Ville de Montréal Ghislain Dufour 10/20/2017 - 11:23

In reply to by Ghislain Dufour

Merci pour votre commentaire. Continuez à nous suivre!