Up until today, when you saw a pothole, a broken bench in a park or a street light that wasn’t working, you would let us know about it by calling 311, visiting an Accès Montréal office or the city’s website.
But soon you’ll have another option. We will soon be testing a digital 311 option in eight boroughs.
As part of the city’s digital transformation, a pilot project is being launched in close to half of the city’s boroughs: a mobile app (available on Android and iOS) that will make your life simpler and make it easier for you to request services (lien vers billet no.1). You will therefore soon be able to use your smartphone to request certain city services, from the mobile app or from your browser.
With digital 311, you’ll be able to:
- Inform us about a pothole
- Tell us about street furniture that needs to be repaired
- Report defective street lights
- Report sanitation issues
- Let us know about graffiti that needs to be cleaned up
- Request that tree branches be picked up
Other options could be added along the way. It’s still a great start though, isn’t it?
As easy as hello
With the use of your cell phone, you can complete a form that we’ve tried to make as simple as possible. Just tell us the location and briefly describe the problem. You can also take a photo and, if you like, leave your contact information. When the situation is addressed, you will be alerted immediately, something we couldn’t do until today.
The new online service will be offered in the following boroughs:
- Le Sud-Ouest
- Rosemont–La Petite-Patrie
Our employees will be equipped
The new digital service will be very practical as long as the whole process moves forward together. This is why we are conducting major work internally, at the same time, to harmonize our practices and the response time of our teams in the field. Foremen will be equipped with tablets, so they can monitor work that needs to be done and work that is underway. They’ll be able to tell you when work is complete in real time. Now that’s a smart city!
What do you think about the pilot project? Take part in the city’s new digital service testing by signing up here!