The initial version of the application, launched in late September, offers two functionalities. It lets the user inform the city about unusual situations observed in the public domain. It is the “Digital 311” pilot project now deployed in eight boroughs (and counting).
- report a pothole
- report graffiti to clean up
- notify the city about defective street furniture, such as a broken park bench
- report problems with cleanliness
- report a defective streetlamp
- request a tree branch collection
In the form provided to report any such situation, simply identify the location and briefly describe the situation. You may also take a photo and accurately geolocate it using the GPS on your phone.
Round-the-clock access with the city
The application also lets you create your personalized account, an optional step that allows you to track the progress of your request. Once the problem reported is resolved, the user is immediately informed by e-mail or text message (optional).
The second version of the mobile app, available since mid-November, allowed us to correct a few minor bugs (for example, it’s no longer necessary to login again when you open the app) and add the new Notices and Alerts service. With this service, you can stay informed about emergency or unexpected situations that could impact your daily life, such as extreme storms, a boiled water advisory, emergency work operations caused by a ruptured water main, a change in the garbage collection schedule, etc.
This new service lets the city contact you in a targeted manner, since you can register up to five addresses for which you would like to receive personalized messages by e-mail or text message.
In test mode
To date, more than 5,000 Montrealers have downloaded the application. We’re observing and analyzing their usage of the app in order to better target their needs and identify areas in need of improvement. The idea is always to move forward step by step with you, the citizen.
We encourage you to download the app and test it, therefore. An don’t forget: your comments are welcome!
Subscribe to SimpliCity so as not to miss out on any of the new digital services deployed by the city: you will be notified by e-mail as soon as a new article is published.